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Did you know you can Save your Booking Form?
At various points in the form there is an opportunity for you to save the detail entered so far and resume completing the form at a later date. To do this click the 'Save' button on the right hand side of the page.
You will be prompted to enter your email address and a password. All your details entered up until that point will be saved and you can resume completing your booking at a convenient time.
You can save and edit your booking form as many times as you need prior to submitting.
To save your booking, complete the below form so you can login and resume your booking at a convenient time.
You can find the Excess Baggage Shipment reference number in the subject of the booking confirmation email sent to you.
It is the customers responsibility to provide full and detailed contact information. Failure to provide full and complete details can results in delays and additional charges being incurred on your shipment.
Please provide legal names of both sender and receiver, as shown on passports. If your shipment is intercepted, it may be held for up to 28 days whilst records are checked against Denied Parties lists (EU, UN, US). You as a shipper have a legal obligation to ensure you are not sending or receiving to/from Denied Parties.
Provide correct and full name exactly as in passport
If your city does not have postcodes/zip codes please use 0000
Please provide your date of arrival at destination
Shipment updates will be emailed to above provided email address
*Mandatory fields
Please ensure destination contact details are accurate so we can provide you with dispatch detail. Failure to provide accurate destination contact details means there is a possibility of delay to shipment dispatch. Where storage charges are incurred due to incorrect / incomplete destination details the payment of these charges shall be the customer's responsibility.
Provide correct and full name exactly as in passport. Sender and Receiver names must be the same.
If your city does not have postcodes/zip codes please use 0000.
Please ensure you provide a valid 'Local contact' number at destination for our partner agent to contact you. This cannot be a UK number
All destination details must be provided at the time of booking.
Bookings deemed 'incomplete' due to lack of required address detail, missing documentation and / or payment, will be kept on hold for a maximum 7 days within which time we require all relevant documents be submitted and full payment made. Failure to complete forms and submit full payment within 7 days from invoice date will see consignments incur additional storage charges and be subject to delay.
Please take care filling in the details below, as the information given will be used to generate your customs invoice declaration.
Please declare all electrical items.
IMPORTANT: You will need to provide a description and value of the contents for your customs declaration. The declared value will be used by customs to determine whether your shipment can be exempt from duty and taxes. In most countries, used personal effects, such as unaccompanied baggage, might be considered for duty free clearance, therefore your declared value should reflect the estimated used resale value of the contents in your shipment, not a replacement value or price of the items when new.
This advice is provided without prejudice and liability, for any Destination Charges incurred, are outside of our control and the customer's sole responsibility.
If additional documentation or import licence is required, it is the customer's responsibility to provide them at destination.
You can Add / Delete the number of pieces in you shipment according to your requirements. Use the blue buttons to Add and the red to Delete.
A packing list is required for your item to clear customs in destination country
For clearance at destinations customs you are required to provide full ‘item by item’ description and detail of the contents of your Baggage Shipment.
Please note the Piece Number and description provided here must match the Piece Number information on the label affixed on your items. You will be emailed labels with the Piece Numbers below to print and affix on your items. For outside London Collections, you will also be emailed our partner carrier’s labels which must be affixed on all your items.
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HS codes (Harmonized System codes) are a set of numerical codes that are used to classify traded goods worldwide. It is used by customs authorities around the world to determine the applicable customs duties, taxes, and tariffs for imports. If you don't find the right match on the list, you may use the look up tool at https://www.gov.uk/trade-tariff.
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Are you shipping as
We recommend all customers purchase Enhanced Shipment Protection (Standard liability protection for shipment) to cover your belongings against Loss or Physical Damage during transit to your destination.
PLEASE NOTE: This section needs to be completed and payment made for your shipment to be covered by Enhanced Shipment Protection.
Excess Baggage Company only works with the world's finest Courier, Shipping & Air lines when transporting your belongings so we are confident that they are in safe hands, but for valuable added peace of mind we always recommend the purchase of 'Enhanced Shipment Protection' to all of our customers to cover against possible damage that may arise in the course of international transit. Read more
To protect your consignment whilst in transit we are partnered with one of the leading specialists in the area of Shipment Protection, Pound Gates. With over twenty years of experience in our sector, ISO accreditation and as an approved cover holder at Lloyd's, Pound Gates is a specialist Insurance Broker to the Logistics, Shipping and Freight Forwarding industries.
Having worked with Pound Gates for many years has enabled us to develop one of the finest Shipment Protection packages available on the market at an extremely competitive price to our customers.
Enhanced Shipment Protection is recommended for additional peace of mind and provides cover against the value of your goods in the unlikely event of anything happening to your contents whilst in transit.
Individual contents within the item are covered. Our most comprehensive level of cover protects your shipment against ALL RISKS including damage to your items. Please be aware certain delicate items (TVs, Desktop Computers etc) require crating to be included at this level of cover.
Covers a specific item (box, suitcase, etc.) as a whole in the event of Loss. Individual contents packed within a certain item are not covered.
If you decline to purchase Enhanced Shipment Protection (Standard Liability), our liability in case of Loss or Damage is limited as per clause 20.2.2. in our Terms and Conditions.
I confirm that I have chosen not to purchase enhanced Shipment Protection and understand in the event of any Loss, Theft or Physical Damage our liability to you shall be limited as per clause 20.2.2 in our Terms & Conditions.
Please provide the amount of cover required for each numbered item being sent. The value given should represent the Full Destination Replacement Value. If the property is undervalued you will only be entitled to recover in proportion to the Original Declared Value.
Please note: We are unable to offer Enhanced Shipment Protection on Computers / IMAC / TV's / Pictures / Mirrors / Paintings / Antique / Art / Ceramic / Clay / Glass and ANY OTHER Fragile items over [% currency_symbol %][% high_protection_min_val %] or any item over [% currency_symbol %][% high_protection_max_val %] unless they have been crated or professionally packed AND / OR inspected by us.
In the absence of crating no Enhanced Shipment Protection can be offered and any such aforementioned items, if included in the shipment will be sent at Owner's Risk and on a Non-Compensation Basis. Please check with our office for further details.
Please provide detail as to the value of your items. Please provide quantities and cover value against each category indicated. The value given should represent the Full Destination Replacement Value. If the property is undervalued you will only be entitled to recover in proportion to the Original Declared Value.
Any 'High Value' Individual Contents over [% currency_symbol %][% high_protection_min_val %] must be mentioned separately in the light blue shaded table.
'Normal' Value Items are any individual items worth less than [% currency_symbol %][% high_protection_min_val %]
'High' Value Items are individual items valued at [% currency_symbol %][% high_protection_min_val %] or more
Please Note: We are unable to offer Enhanced Shipment Protection on Computers / IMAC / TV's / Pictures / Mirrors / Paintings / Antique / Art / Ceramic / Clay / Glass and ANY OTHER Fragile items over [% currency_symbol %][% high_protection_min_val %] or any item over [% currency_symbol %][% high_protection_max_val %] unless they have been crated or professionally packed AND / OR inspected by us.
In the absence of crating no Enhanced Shipment Protection can be offered and any such aforementioned high value items, if included in the shipment will be sent at Owner's Risk and on a Non-Compensation Basis. Please check with our office for further details.
Your Transport Cost is the amount you have paid to send your goods based on the final volume/weight of your shipment.
Purchasing cover against the Transport Cost ensures that in case of an unfortunate incident where the shipped goods are entirely lost or destroyed as a result of fire or sinking of vessel, you are able to recover the moving cost (amount paid for shipping the goods) in addition to receiving any compensation for the loss of goods as per completed Enhanced Shipment Protection (Standard Liability) form.
1. Any Item(s) or Contents not declared on this form will be excluded from Enhanced Shipment Protection (Standard Liability) Cover. 2. Enhanced Shipment Protection cannot be cancelled after the consignment has been collected at origin. 3. Enhanced Shipment Protection may be declined on Computers / IMAC / TV's / Pictures / Mirrors / Paintings / Antique / Art / Ceramic / Clay / Glass contents over [% currency_symbol %][% high_protection_min_val %] and / or individual contents over [% currency_symbol %][% high_protection_max_val %] unless they have been crated (at additional cost) or inspected by the Excess Baggage Company or Mover. 4. Where a completed and signed Enhanced Shipment Protection form prior to declaration of any loss, theft or physical damage has not been received our liability to you shall be limited (as per our Terms & Conditions). 5. The values declared on this form represent the Full Destination Replacement Value (which can be considerably higher than at origin). If the property is undervalued, I will only be entitled to recover the proportion of the loss according to the value declared on this form see clause 15.11 Terms & Conditions. 6. In the event of a claim a [% currency_symbol %]50.00 claim-handling administration fee will apply. 7. In the event of a claim I will follow the claims procedure as detailed below. 8. Please note that we do not accept liability for loss of or damage to goods occurring in certain overseas countries, including Afghanistan, Central African Republic, Guinea, Iran, Iraq, Libya, Mali, Nigeria, Somalia, South Sudan, Syria, Yemen. This list is not exhaustive and we will advise you if this exclusion applies to your move. 9. Claims Procedure: I will notify the Excess Baggage Company verbally within 48 hours of delivery and in any event in writing within 5 days of delivery, mentioning Shipment Reference Number, full and comprehensive details of the claim including photographs of any damaged items, copies of any correspondence with Carriers, Port Authorities, Airport Authorities and/or Final Delivery Agents. In the meantime, I will attempt to obtain estimates where viable for repairs or replacement. In the event of part delivery of any packages or damage to the packages seen on arrival I will notify the final delivery agents in writing. Under no circumstance, except under written protest, should I sign for receipt of a shipment where goods are in doubtful condition as it may affect the outcome of my claim. I will return the completed claim form within 14 days from the date it was emailed to me by the mover as otherwise it may render my claim invalid. Excess Baggage Company or their insurers will be at liberty to appoint a local representative if it is seen fit to do so. Claims will be handled by Pound Gates & Company Ltd, St Vincent House1 Cutler Street, Ipswich, Suffolk IP1 1UQ, Tel: +44(0)1473 216406, Fax: +44(0)1473 231591, email: info@poundgates.com. All claims will be handled as per Excess Baggage Company's Terms and Conditions. I understand in the event of a claim a [% currency_symbol %]50.00 claim-handling administration fee will apply.
Please Note: by printing your name, you agree that this constitutes your 'electronic signature' and is the equivalent to manual handwritten signature.
a) All goods were personally packed by me and have been in my possession since packing.
b) No goods have been added to the consignment by any other person, nor are any goods being carried on behalf of any other person.
c) I have declared all ELECTRICAL items on the packing list.
d) My consignment contains NO goods of hazardous nature, nor any explosives, corrosives or firearms of any description nor prohibited goods as per IATA, ICAO or ADR regulations.
e ) I am aware that any false statement may render me liable to prosecution under the terms of the Aviation and Maritime Security Act 1990.
Please note:
All consignments EXCLUDE ALL destination charges, other than normal customs clearance and delivery charges, which may include the following:
The shipper (customer) agrees and understands, they must prepare their shipment according to the regulations of the relevant regulatory government or organisational body. For international carriage there may be additional prohibited items specified by the country of destination. Excess Baggage Company may at its sole discretion refuse to carry other items not listed below.
A shipment is deemed unacceptable for transit if it contains any Hazardous Material, Dangerous Goods or Prohibited articles as defined by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods).
Please be aware goods travelling by 'Cargo' (this shipment) are subject to different restrictions to those travelling as 'Checked-in' baggage (at the airport) or as 'Carry-on' luggage on your person during the flight.
Reminder: Many items which appear harmless in everyday use can pose dangers on aircraft / road transport and are consequently forbidden for transport by Air Navigation (Dangerous Goods) Regulations 2010. It is your responsibility to ensure your shipment does not contravene regulations. Please be aware these restrictions are also applicable to Road Freight (ADR Regulations).
Contravention of the regulations will lead to penalty charges. All items are X-Rayed screened to check for compliance. If you have contravened these regulations and such items are found in your shipment, your shipment will be halted and you will be charged a fee by the handling agent or consolidator and the shipment will continue to be delayed until such charges have been paid in full. You will also incur a £60 administration penalty.
Alcoholic beverages are not permitted to the USA & restricted to many other countries.
If batteries are detected during security X-Ray, your consignment will be refused carriage, and we will be required to collect your consignment back from the airline or courier.
Removal of batteries from your consignment will be subject to a handling charge of between £60.00 and £120.00. This handling charge will vary depending on the point at which batteries are detected. Batteries detected after we have delivered your consignment to the air carrier will attract the highest handling charge.
Some commodities are restricted to certain destinations. We advise you to verify independently, all Customs, Governmental and Quarantine regulations. These rules can and do frequently change without prior notice or recourse. It is your responsibility to ensure the contents of your shipment are compliant with international regulations.
These type of containers should be appropriately shrink wrapped. We accept no liability for damage caused to suitcases/bags used to transport goods. The purpose of a suitcase, holdall, bag, etc. is to safely convey the contents from origin to destination. As such, any suitcase, bag or holdall should be viewed as protective packaging for the contents being shipped. In some instances, suitcases or bags, whether sent by air or road will suffer scratching, scuffing, broken handles or wheels. We recommend where possible all such containers are boxed prior to transit to provide them with appropriate protection.
We are unable to provide transport for furniture, unless it is flat-packed, appropriately protected with hi-grade cushioning material such as bubble wrap / air bags / polystyrene and boxed.
We do not provide transport for Perishable goods and/or those requiring a controlled environment. Restricted to many countries.
Containers must be securely closed and placed individually in a leak-proof liner, such as a sealed polythene bag prior to be boxed.
Over 21 inches - must be wooden crated. All others, sent at owner¹s own risk on non compensation basis.
WARNING: Failure to comply with the terms of shipment laid out on these pages will lead to the rejection of your shipment.
Where charges are incurred for the removal of Non-Permitted or Restricted goods by an airline, handling agent, consolidator etc, these charges will be passed on to you together with a minimum [% currency_symbol %][% prohibited_admin_fee %] administration fee, and the shipment will be delayed until such charges are paid. The customer hereby declares that their consignment contains none of the goods as described on these pages. Where such non permitted or restricted items are found, Excess Baggage Company reserves the right to remove these items and dispose of them without reference to the customer. In such circumstances the customer will not be due for any compensation, nor will Excess Baggage Company be under any obligation to return or forward such items or give any notice that such items have been removed.
We advise you to verify independently, all Customs, Governmental and quarantine regulations. If additional documentation or import licence is required, it is the customer's responsibility to provide them at destination.
As you have declined Standard Liability Protection for your shipment, our liability in case of loss or damage is limited as per clause 20.2.2 in our Terms & Conditions.
